Privacy Policy
Last updated: 13 October 2026
Who we are
YES TOTAL CLEANING PTY. LTD. (ABN 65 613 385 523), trading as YES Cleaning, operates cleaningofficemelbourne.com.au. This website provides information about our office and commercial cleaning services in Box Hill and Melbourne’s eastern suburbs, and lets you contact us or request a quote.
For questions about your personal information, email info@yescleaning.com.au or call 03 9088 3088.
Information you provide
When you use our enquiry or quote forms, you provide your name, phone number, email address, suburb and message. You may also provide a property address, cleaning type, preferred frequency and other details about the work you need. Information marked as required helps us respond to your request. Without suitable contact or property details, we may be unable to provide a useful quote or arrange a visit.
Please include only information relevant to your cleaning enquiry. Do not submit payment card details, passwords, alarm codes or sensitive personal information through a general enquiry form.
How enquiry information is used
We use the information you give us to respond to your enquiry, discuss your requirements, prepare a quote and arrange the requested cleaning service. Further communications about your booking, access arrangements or feedback may become part of your customer record.
Website operation and service providers
Our website, forms and email rely on hosting and technical service providers. These services process information needed to deliver the website and your messages. Website requests may include technical information such as your IP address, browser type, pages requested and request time, which can be used for security, spam prevention and diagnosing technical problems.
Relevant enquiry and booking details may also be used by the team members or contractors involved in arranging and delivering your cleaning service. Contact us if you would like more information about the handling of a particular enquiry.
Cookies and third-party content
This website uses WordPress and performance optimisation services. Cookies or similar browser storage may support website functions and the operation of third-party features. You can manage cookies in your browser settings; blocking them may affect some features.
Our pages may display Google Maps, Google reviews or other third-party content. When your browser loads that content, the provider may receive technical information about your visit and apply its own cookies or account settings. For Google’s practices, see Google’s Privacy Policy.
Links to social media and other websites take you to services with their own privacy practices. Those services may process information outside Australia. Their policies explain their processing locations and available controls.
Enquiry records and requests about your information
Information submitted through our forms is handled through our website and business communication systems. If you would like to know what information we hold about your enquiry, request a correction or ask us to delete information, please contact us using the details above. Include enough information to identify the enquiry, but do not send identity documents unless we ask for them through an appropriate channel.
Any request to remove records needs to take account of ongoing services and records that must be retained for legal, accounting or dispute-related purposes. Contact us if you need details about the retention or storage of a specific record.
Privacy questions or complaints
Email info@yescleaning.com.au with the subject “Privacy enquiry” and explain your question or concern. We will review the matter and respond using your supplied contact details. If you remain concerned, information about privacy rights and complaint options is available from the Office of the Australian Information Commissioner.
Updates
Changes to this website privacy policy will be published on this page with an updated date.
